Privacy Policy

Updated at 23/11/2022

HVN Architects (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by HVN Architects.

This Privacy Policy applies to our website, hvnarchitects.co.za, and its associated subdomains (collectively, our “service”). By accessing or using our service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

For this Terms & Conditions:

  • Cookie: Small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: When this policy mentions “Company”, “we”, “us” or “our”, it refers to HVN Architects BK, 38 Piet Retief Street, Montagu, 6720 that is responsible for your information under this Privacy Policy.
  • Country: Where HVN Architects or the owners/founders of HVN Architects are based, in this case it is South Africa.
  • Customer: Refers to the company, organization or person that signs up to use the HVN Architects Service to manage the relationships with your consumers or service users.
  • Device: Any internet connected device such as a phone, table, computer or any other device that can be used to visit HVN Architects and use the services.
  • IP address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the internet.
  • Personnel: Refers to those individuals who are employed by HVN Architects or are under contact to perform a service on behalf of one of the parties.
  • Personal Data: Any information that directly, indirectly, or in connection with other information – including a personal number – allows for the identification or identifiability of a natural person.
  • Service: Refers to the service provided by HVN Architects as described in the relative terms (if available) and on this platform.
  • Third-party service: Refers to the advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: HVN Architect’s site, which can be accessed via this URL: https://hvnarchitects.co.za/.
  • You: A person or entity that is registered or using the services of HVN Architects.

When do we use customer information from third parties?

We receive some information from the third parties when you contact us. For example, when you submit your email, when you submit your email address to us to show interest in becoming our customer, we receive information from a third-party that provides automated fraud detection services to us. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

What information do we collect?

We collect information from you when you visit our site, register, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

  • Name / Username
  • Surname
  • Email Address
  • Project Information
  • Physical Address of property applicable to your specific project.
  • Contact number (optional)

How do we use the information we collect?

Any information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs).
  • To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you).
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • To process transactions.
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails.

Do we share the information we collect with third parties?

We may share information that we collect, both personal and non-personal, with third parties such as contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and our service, database storage and management, email management, storage marketing, customer service and fulfilling orders for products and services you may purchase through our service. We will likely share your information with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners and application developers. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the service in a shared location, and type of device used to visit the service. They may aggregate information about our advertising and what you see on the service and then provide auditing, research and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or provide parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third-party, the safety of the public or any person, to prevent or stop illegal, unethical. Or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Where and when is information collected from customers and end-users?

We will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How do we use your email address?

By submitting your email address on our service, you agree to receive emails from us. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us.

Could my information be transferred to other countries?

We are incorporated in South Africa. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans=border transfer and hosting of such information.

Is the information collected through our service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information that we collect depend on your relationship with us. Personnel may update or correct their information. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows: You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your request. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. You should be aware that it is not technologically possible to remove each and every record of the information you have provided us from our system.

Governing Law

The laws of South Africa, excluding its conflicts of law rules, shall govern this Agreement and your use of service. Your use of our service may also be subject to other local, state, national, or international laws.

Your Consent

By using our service and giving your information, you consent to this Privacy Policy.